Frequently Asked Questions

We are happy to answer any questions you might have, without the tech talk!

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F.A.Qs

There’s not one single answer to this question. A web site design is quoted based on the needs of each individual project. Every web site is unique and requires different components; we design and develop web sites specifically for your business. We’ll ask a lot of questions, really listen to your answers and assess your needs, and then give you a quote based on that assessment.

On average, we aim for a four to six week turnaround. Some sites take less time, while other more complex sites can take a little longer. It also depends on client readiness and the availability of their web site content, as this also affects the speed of completion.

Over the last 20 years, we have designed web sites for almost all types of businesses you can think of. From small start up businesses, through to Local Government, National Associations, Large Corporates and Internationally based companies. We have even designed web sites for musicians and politicians. We know right!

However in principle, we can design a web site for any business. That’s why we ask a lot of questions and take the time to really listen to your answers before we start the web site planning stage.

Yes. Our contract prices are fixed against the design and score of work specification we both sign off before work begins. We will accept minor changes after the design and scope has been agreed, but major changes and additional functionality may incur additional fees.

Not at all! We work with clients all over Australia, and internationally. Using Zoom video calls and Teamviewer for training sessions, we can hold meetings with you just as easily as being there in person.

We can design and develop web sites to meet almost any budget. We offer several small business web solutions, which will help get you online with a nice looking web site. Our web site are developed so that they can be expanded as your business grows.

Absolutely! Having a mobile-friendly web site is essential for both user experience (UX) and search engine rankings.All of our web site are fully mobile responsive and look fantastic on all devices.

Yes! We provide full SEO services and ensure that your web site is structured to adhere to the latest search engine ranking algorithms. All of our web site designs include on-page SEO at a minimum.

Yes! We provide full training on all of our WordPress web sites. We find that most people are able to add pages, photos and make updates to their web site quite easily after a little training.

We are more than happy to maintain your web site for you, once you are live. Our after sales service is a priority for us. We are happy to undertake adhoc changes or if you need more support, we have several maintenance packages available.

As you are the expert on your business, your web site content is usually best if it comes from you. We will give you the structure and content guidelines, and offer assistance where necessary, If you need help, we have copywriters who can help clean up or write original content for you at an additional cost.

After sales support is very important to us. We are only an email or phone call away.

We’re here to help you as much or as little as you need, and we won’t disappear once the site is launched. We’ve been doing this for a very long time, so we aren’t going anywhere anytime soon.

Yes. We always install security software on our web sites to counteract hacking and malware. If we host your web site, your web site will be secured behind an active firewall with malware protection. We also back up your web site daily.

No, not at all. If you are happy with your current host, we can easily use your existing facility for your new web site. However, there are a few hosting companies we would recommend against using.

Yes! Our primary hosting servers are based in Brisbane. We realise that the needs of each customer is unique to their business, and that a one size fits all hosting solution doesn’t always work.

So rather than providing a menu of hosting options with a fixed fees, we would rather chat with you and tailor a hosting service product that suits your needs and budget.

What Makes Scorched Media Different?

Our team of experienced web site designers and web site developers is lead by our Creative Director Darren Brown, who started the business way back in 2001.

As a local Brisbane web designers, we are passionate about providing the best web solutions for all businesses, whether big or small ,and assist them to grow their business to the next level.

It is important to select a web site design company that can service your needs as your business grows and assist your company achieve long-term online success

As with any company that you engage with, you need to sure that they will be with you for the long term.

You should ensure the company has not only great web site designers, but also experienced developers to allow for future custom development.

Our technical experience allows us to implement extremely effective solutions for your individual business needs both now and in the future, and has helped to make Scorched Media one of the longest serving web design agencies throughout Brisbane and Australia.

We don’t try to be everything to everyone, and offer a bit of everything service-wise. What we are is a dedicated team of web specific professionals that hold the very best technical expertise, and are focused on understanding our clients’ businesses and what they want to achieve.

The web is always evolving, with web development code bases and techniques constantly changing, and your web team need to stay abreast of the latest techniques. This is why we only specialise in all things web.  From web design and development, SEO and hosting. We don’t want to dilute our core skill sets and become a jack of all trades and a master of none. Your business deserves more than that.

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